Frequently asked questions
FAQs
How do I receive a free estimate?
You can either call, e-mail or fill out a form online to let us know that you are interested in receiving an estimate.
We will set up a date and time to meet with you.
During the initial appointment, we will do the most important thing we can: Listen. We will ask questions, get an idea of what you have in mind and take the necessary measurements.
We will create a proposal and review it with you. At that point Rhino will answer any questions you may have. We give our best price up front. No pricing gimmicks or sales games & we never use high-pressure sales tactics to make you commit to a project.
Do you clean up and dispose of all trash, debris, etc?
Yes, we are sticklers about cleaning up and leaving your home the same way we found it. We are also as careful as possible around flowers, landscaping, etc. The bottom line is that we respect your property and treat it accordingly.
How can a homeowner recognize when a roof has problems?
Many different kinds of damages that can compromise a roof system. It can be hard to know where to begin to look and, often, homeowners aren’t really sure what they are looking for.
That’s why it is a smart investment to hire a roofing professional to perform a roof inspection periodically. He or she will know what kinds of damage to look for and where to look for them.
My roof leaks. Do I need to have it replaced completely?
A leaking roof is a bad thing. However, it doesn’t necessarily warrant a complete roof replacement. How much repair and work needs to be done on your roof depends on the level of damage caused by leaking. Talking to a professional is the best way to know whether only minor repair OR a full roof replacement is necessary.
There are many problems that can lead to roof leaking, which is why it’s important to inspect your roof periodically and check for common warning signs. You can perform this inspection yourself, but it is a good idea to hire a professional at least once a year to check for any serious roof problems.
I received three significantly different proposals from contractors. How should I decide which contractor to select?
Clearly written proposals that are detailed and broken down into separate line items are a good sign that the contractor is being thorough and has prepared an accurate estimate.
The following is a partial list of items your estimate or proposal should include:
🦏The type of roof covering, manufacturer and color
🦏Materials to be included in the work, e.g., underlayment, ice dam protection membrane
🦏Scope of work to be done
🦏Removal or replacement of existing roof
🦏Flashing work, e.g., existing flashings to be replaced or re-used, adding new flashing, flashing metal type
🦏Ventilation work, e.g., adding new vents
🦏Who is responsible for repairing/replacing exterior landscape or interior finishes that are damaged during the course of the work
🦏Installation method
🦏Approximate starting and completion dates
🦏Payment procedures
🦏Length of warranty and what is covered, e.g., workmanship, water leakage
